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Returns & Refunds

If an item arrives damaged or is incorrect in any way, please return the item to us within 10 days, in its original packaging and we will arrange for a complete refund or a replacement according to your own wishes. Should you wish to discuss any aspect of your order, please telephone on 020 7231 3334 or e-mail us at info@polliander.co.uk for an immediate response to your query. All claims for non-delivery or other queries should be made to us within 21 working days from us receiving your order.


If you are not totally satisfied we offer a full 100% money back guarantee. The goods must be returned to Polliander within 10 days and in the condition they were received.

Acceptance of these terms will not affect your statutory rights as a consumer. We reserve the right to refuse to supply any order.